Shipping & Returns
I strive to create unique and lasting artwork for my customers. I work hard to make sure each order is given my love and attention and is completed and shipped within the specified time. I am a work-at-home-mom so there may be times that I am away from my computer to tend to whatever my toddler has gotten into, but rest assured, I work well under pressure and haven't ever missed a deadline. If, in the event there is a delay in acquisition of materials to make your project or some other unforseen reason, I will let you know asap. Thank you in advance for your patience!
I offer first-class USPS shipping (when available), Priority Mail or Express Mail for an extra fee. If the customer requests an item be shipped US or FEDEX, arrangements can be made (though their rates are typically higher than USPS). As many of my items have different sizes and weights, and some require special packaging to ensure their safe arrival, shipping rates are calculated on each individual order.
Turn around time for most items is 1-3 days. Customized items, handmade batches of paper, invitations or large orders will require more lead time and will be noted in each item's description. If you have any questions about a custom order, please don't hesitate to contact me: firstname.lastname@example.org
Returns of pre-made, non-customized or personalized items are allowed for 7 days after receipt so long as the item is in new, unmarked condition.
All sales of custom items are final.
Refunds will be processed weekly and will be credited to the method of payment used in the purchase or as a shop credit, whichever you prefer.
Items should be returned to:
1888 Niagara St. Buffalo, NY 14207